Customer Success Manager

About this role

Gatherly Church Software is hiring a Customer Success Manager who can carry real ownership, build people, and keep the mission clear when the calendar gets full.

This role sits at the intersection of craft and care.

You will not only execute weekly work.

You will help shape culture, develop others, and leave the ministry or team healthier than you found it.

The ideal teammate is theologically grounded, emotionally mature, and energized by faith tech work in a real church or faith-aligned context.

You communicate clearly, follow through, and measure success by fruit in people, not only activity.

If you want a posting with vague vibes and no expectations, this is not it.

If you want a clear lane, strong collaborators, and work that matters on Sunday and Monday, keep reading.

Role highlights

• Work directly with leaders at Gatherly Church Software
• Clear expectations and weekly priorities
• Room to build systems that outlast any one person
• A culture that values both excellence and people
• Meaningful work with eternal implications

Responsibilities

• Ship product work that pastors and admins can trust on Sunday
• Talk to customers often and translate needs into clear tickets
• Partner with engineering, design, and success without drama
• Write specs and release notes people actually understand
• Protect quality through testing, edge cases, and honest tradeoffs
• Support launches with training, webinars, or in-product guidance
• Represent the customer in roadmap conversations
• Improve metrics that matter: activation, retention, and trust
• Build relationships with church leaders across contexts
• Keep the mission visible when deadlines get loud

Requirements

• Experience in product, customer success, engineering, or related roles
• Empathy for church staff workflows and Sunday constraints
• Excellent writing and stakeholder communication
• Comfort working across remote or hybrid teams
• Bias toward clarity, documentation, and customer outcomes
• Ability to manage competing priorities without dropping quality
• Curiosity about how software can serve ministry well
• Alignment with a faith-respecting company culture

A day in the life

• Start with prayer, priorities, and a quick team sync
• Deep-work block on preparation, pastoral work, or product delivery
• Meetings with collaborators that end with owners and next steps
• Hands-on ministry, customer work, or weekend readiness tasks
• End-of-day note: what moved, what is blocked, who needs care

Benefits and support

• Competitive salary aligned to the posted range for Customer Success Manager
• Medical, dental, and vision options for eligible full-time roles
• Paid time off plus major holidays
• Retirement contribution support (role-dependent)
• Professional development budget for conferences and coaching
• Staff rhythms that protect Sabbath and family time
• A team that prays together and tells the truth kindly

Compensation and logistics

Pay range

$85–105K USD per year

Location

Remote · US

Work style

Remote

Employment type

Full-time

Hiring organization

Gatherly Church Software

Category

Faith Tech